At OnEggy Technologies, we are committed to building high-fidelity cloud systems and software. Since our services involve custom engineering, resources allocation, and cloud architecture setups, we structure our work with clear scopes and milestones. We ensure complete transparency regarding billing, retainers, and refund eligibility to protect both parties.

All cloud-native, DevOps consulting, and full-stack development offerings are professional engineering services. Billing is calculated based on dedicated engineer hours, architecture complexities, and milestone deliverables. Because these resource times cannot be recovered, completed service segments are not eligible for refunds.

One-time technical audits, cloud waste assessments, security posture evaluations, and initial architecture roadmapping audits are billed as fixed advisory fees. These charges are fully earned upon delivery of the corresponding analysis reports and are non-refundable.

Project phases and recurring engineering sprints typically require advance deposits to secure dedicated DevOps and platform developers. Once sprint tasks are initiated, advance deposits are non-refundable, as engineering capacity is reserved exclusively for your organization.

Either party may pause or terminate a project by providing a written notice (via email or official Slack channels). Upon termination, billing will be adjusted up to the active day of notice. Any uninitiated future milestones or unused pre-paid hours will be refunded to the client.

For fixed-scope projects, we divide deliverables into clear milestone gates (e.g., Milestone 1: VPC Network & IAM; Milestone 2: EKS Provisioning & CI/CD; Milestone 3: Handover). Refunds are assessed strictly against the failed or incomplete delivery of specific milestone artifacts defined in the Work Order.

Certain cloud infrastructure setups involve purchasing licenses, domain names, third-party software tools, or dedicated hosting resources on behalf of the client. These direct out-of-pocket costs are fully non-refundable once processed.

Ongoing AWS Managed Services and DevOps Retainer subscriptions are billed monthly in advance. Retainer cancellations must be requested at least 15 days before the next billing cycle. Pre-paid retainer fees for the current month are non-refundable.

If a project is delayed by more than 14 consecutive days due to a client's failure to provide access credentials, necessary APIs, or design reviews, the project will be placed on hold. Holds may result in resource re-assignment and a reactivation fee to restart, with no refunds for delayed milestones.

If your technical requirements scale during active development (Scope Creep), we will handle additions through an Addendum Work Order rather than refunding current work. New features will be billed separately with updated timelines.

All custom application code (Next.js, React Native, Python) is verified inside isolated staging/sandbox environments prior to production push. Client sign-off during staging confirmation constitutes acceptance of the code's structural functionality.

Approved refunds are processed internally within 5 business days. Depending on your financial institution or card provider, the refunded credit will appear back on your original payment method within 10 to 14 business days.

We encourage clients to contact us directly to resolve billing disputes. Filing an unauthorized chargeback or dispute without prior notice will result in immediate suspension of active cloud services, access credentials, and database support pipelines.

To guarantee alignment, we track all engineering tasks inside dedicated Slack environments or shared Jira logs. Billing disputes or questions must be raised through these verified channels to ensure prompt technical review.

OnEggy Technologies is registered in Delhi, India. This billing and refund policy is governed by the IT Act and corporate laws of India, under the jurisdiction of courts in Delhi.

For billing support, retainer modifications, or refund queries, contact our finance team directly at billing@oneggy.com or ask@oneggy.com. We respond to all inquiries within 24 business hours.